Part /
Quality / Warranty FAQs:
1. By selling an OE Reman Direct
part, aren't I just losing a sale of an OE Collision part?
o
No, OE Reman Direct parts are intended
to boost sales currently lost to aftermarket, reconditioned or salvaged parts
that a dealer today has no product line to compete with.
2. What
is an OE Reman Direct part?
o OE Reman Direct completely reconditions the following parts:
o Plastic
fascias will be primed and ready for painting and installation.
o Steel
bumpers are re-chromed.
o Sheet-metal
will be OE dimensionally correct parts with minor cosmetic finish blemishes.
o All OE Reman Direct parts have never been previously installed on
a vehicle.
3. How
does the quality of an OE Reman Direct part compare
to Aftermarket, reconditioned or salvaged parts?
o
Because we start with an OE part manufactured on production tooling, you and your
customer will have confidence in a part that has fit and finish second only to
new Genuine OE.
4. Does
OE Reman Direct use parts that have been in a
collision?
o No, our
process currently uses only non-collision damaged parts. We do not
remanufacture salvaged parts.
o All OE Reman Direct parts have never been previously installed on
a vehicle.
5. What
is the warranty?
o
All OE Reman Direct parts come with a
limited lifetime warranty. (restrictions apply)
o Click here for
complete warranty details.
6. What
if the part number is not shown on the OE Reman
Direct website parts list, is one available?
o
OE Reman Direct's
inventory is real time.
Only the parts listed are currently available.
o Because the website's inventory is real time, new part numbers and applications are added
immediately upon receiving additional inventory.
o Looking
for something not listed? Please contact
your sales representative.
Ordering
/ Shipping / Packaging FAQs:
7. What
is the minimum purchase quantity?
o
There is no minimum purchase requirement.
o Freight
is included on orders of 20 pieces or more.
o Orders
will be shipped freight collect on purchases of less than 20 pieces unless
combined with your Collision Truckload order.
o There is no minimum order quantity by part
number. Any minimums are based on the
total number of pieces ordered regardless of part number mix.
8. I
only need one part right now, can you help?
o
Ford Collision Part Truckload Dealers can order only one part as long
as it rides on an existing CP order.
o Due to
freight costs, Non-OE Collision TL Orders are required to have a minimum of 20
parts.
o Orders under 20 pieces not combined with an OE Collision CP order
will be shipped freight collect.
o Will
call orders of any quantity can be picked up at our Monroe, MI warehouse.
o Please
contact Orders@oeremandirect.com to
place your will call order.
9. Is
Will Call available?
o
Will call is available at our Monroe, MI, and Pittsburgh Pa warehouses
only at this time.
o Parts
will be available 2 hours after order is placed.
o Please
contact Orders@oeremandirect.com to
place your will call order.
10. How
are the parts packaged?
o
Fascias are packaged in micro foam and scrim wrap. Similar to OEM packaging.
o Steel
Bumpers are wrapped in heavy layered bumper wrap.
o Sheet
metal is cardboard packaged.
11. How
quickly will my product be shipped?
o
If the order is being added to your OE Ford Collision truckload
order it will be shipped with that CP order.
o All other orders will be shipped within 24 hours of receipt of
order.
o A 2
hour minimum is required for will call orders.
12. Is
there a return policy if the part was damaged in transit?
o
OE Reman Direct must be notified with
24 hours of receipt of damaged product.
o Contact
orders@oeremandirect.com or
(313)-531-3706
13. Can
I track the shipment?
o
You will receive an e-mail notification upon receipt of your order.
o You will receive an e-mail notification upon shipment of your
order.
o Yes, contact orders@oeremandirect.com or
(313) 531-3706
14. Who
do I call if I have a question about delivery?
o Please
contact orders@oeremandirect.com or
(313) 531-3706
Payment / Credit FAQs:
15. Why is a credit application needed?
o
OE Reman Direct is an independently
owned company. You need to have
acceptable credit to receive terms.
16.
Where can I find the credit application form?
o Click
on the 'download' button on the OEremandirect.com main page.
Or
click here to download now.
17.
What are the payment terms?
o Net 30
days with acceptable credit
18. As a dealer, do I get Ford sales credit?
o No
sales credit is earned as OE Reman Direct is not part
of any OEM.
Marketing
Material FAQs:
19. How
do I obtain marketing materials?
o
A body shop tri-fold
pamphlet can be downloaded in PDF format here.
o Printed
versions will be available for purchase at a minimal cost.
o Please contact orders@oeremandirect.com to
order marketing materials.
OTHER
FAQs:
20. Is
there a hotline number I can call with questions?
o For
customer support please call 313-531-3706.
21. Can I receive the current inventory in a printable format?
o We are
currently working on providing this capability.
12285 Dixie Street